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You can transfer funds between existing accounts within our bank, view account information, download transaction information to a spreadsheet, word processing document, or Personal Finance software, stop payment on a check and make payments on loans held at our bank.
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Personal Finance software is software that helps you keep track of your finances. Some examples are Microsoft Money® and Quicken®.
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After you have signed up for the service, visit our web site and click the Internet Banking login button.
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No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser.
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An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet. Some examples of ISP's are America On-line (AOL), MSN, EZ-Net, and FrontierNet.
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A browser is software that allows you to "surf" the web. Typically, most computers have Microsoft Internet Explorer included with Windows. You can also ask your ISP for more information on browsers.
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Because NetExpress Teller is in "real time" the transactions are updated immediately.
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Transactions conducted through regular means will show on NetExpress Teller on the following day (transactions conducted on Saturday, will show on NetExpress Teller on Monday).
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No, however if the Bank account is a joint account it is acceptable for both account holders to share one NetExpress Teller account.
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You can call any Five Star Bank office and ask them to reset your PIN. You will not be able to access your account immediately after the PIN is reset. If your PIN is reset after 6:00 a.m., you will not be able to access your account until 6:00 p.m. If your PIN is reset after 6:00 p.m., you will not be able to access your account until 6:00 a.m.
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There is no fee for NetExpress Teller. However, there is a fee associated with NetExpress Bill Payer if the account has three consecutive months of inactivity. At this point a $4.95 per month charge will be assessed.
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No. There are no additional fees associated with performing these functions through NetExpress Business. However, normal account-related fees will apply.
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Yes. NetExpress Business provides administrative functionality that allows the designated account administrator to grant access to additional users and to control what features those users can access. There is no limit on the number of users that can access your online account.
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Yes. The account administrator has the ability to restrict the capabilities of any user. With this ability, dual control can be accommodated for all functions.
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In order to ensure that the funds in an ACH batch reach their destination, you need to initiate the batch by 2:00 p.m. EST two days prior to the effective date. The transaction will not post to your account until the effective date.
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Yes. To be included on the current day's business, a wire transfer must be initiated by 1:00 p.m. EST.
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You can pay ANYONE in the United States. The next door neighbor, the utility company, the bank, and even a child in college.
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You cannot pay government agencies through NetExpress Bill Payor.
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Payments should be scheduled 5 business days (3 business days for electronic payments) in advance of when you want the payment to actually be paid.
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The money will be withdrawn from your account on the payment date you have set. Your account will never be debited before the payment date you have set. Your payment will be sent within 1-2 days of your account being debited.
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Scheduled payments that fall over a weekend will be processed on Thursday evening. Any new payments that are scheduled over the weekend (Fri-Sun), for the current weekend, will be processed on Sunday evening. Holiday processing is done the day after the holiday.
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Yes, the minimum amount you can make a payment for is $0.01. The maximum amount is $9,999.99.
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The bank will treat Bill Payor items just like any other check that you write. Should the item be returned, a hold may be placed on your Bill Payor service. Both the bank and Metavante Corporation, our 3rd party provider, can place a hold on your Bill Payor service.
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Yes. You may schedule both one-time and recurring payments.
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You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future.
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You may add, edit or delete payments up until 11:00 p.m. EST the day the payment is due.
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You can make multiple payments to the same person as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.
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Yes. You will need to call Metavante Corporation customer service at 1-866-211-1502. You will be charged a Stop Payment Fee.
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Yes, as long as you have a checking account with Five Star Bank.
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You can request a copy of any check by contacting Metavante Corporation customer service at 1-866-211-1502. There may be a fee associated with this service.
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Payment history records are kept for one year. Customers will be able to access these records through the VIEW PAYMENT HISTORY option on NetExpress Bill Payor.
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If you lose/forget your ID, you may call Metavante Corporation customer service at 1-866-211-1502 and with proper verification, your ID will be given to you. If you lose/forget your PIN, you will have to call Metavante Corporation customer service and a new one will be generated and mailed to you.
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Payment Pending - The payment has been processed, but not yet sent.
Payment Processed - The payment has been processed and sent.
Hold - The payment has a research request on it and has not been processed.
Stopped - You have requested the payment to be stopped. It cannot be processed again.
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You may have up to 99 payees. If you need more than 99 payees please contact Metavante Corporation customer service at 1-866-211-1502.
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No. You will have to set up a new payee with the correct address and delete the old one.
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Yes. The memo field will be printed on the check along with your account number with the vendor.
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