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You can transfer funds between existing accounts within our bank, view account information, download transaction information to a spreadsheet, word processing document, or Personal Finance software, stop payment on a check and make payments on loans held at our bank.
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After you have signed up for the service, visit our web site and click the Internet Banking login button.
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No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser.
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To access your accounts through NetExpress Teller, your browser must support 128-bit SSL Encryption and your browser cookie settings must be enabled.
Supported Browsers
Microsoft Internet Explorer® - 6.0 or newer
Mozilla Firefox® - Version 3 or newer
America Online (AOL)® - latest version
Some older browser versions do not come with 128-bit SSL Encryption and require a separate high encryption pack download.
Please note: Your browser Help menu offers detailed information about your browser including: instructions and guides on how to operate your browser, Support links to troubleshoot issues with your browser, information about your current browser, and more.
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Personal Finance software is software that helps you keep track of your finances. Some examples are Microsoft Money® and Quicken®.
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An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet. Some examples of ISP's are America On-line (AOL), MSN, EZ-Net, and FrontierNet.
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A browser is software that allows you to "surf" the web. Typically, most computers have Microsoft Internet Explorer included with Windows. You can also ask your ISP for more information on browsers.
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Because NetExpress Teller is in "real time" the transactions are updated immediately.
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Transactions conducted through regular means will show on NetExpress Teller on the following day (transactions conducted on Saturday, will show on NetExpress Teller on Monday).
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No, however if the Bank account is a joint account it is acceptable for both account holders to share one NetExpress Teller account.
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You can call any Five Star Bank office and ask them to reset your PIN. You will not be able to access your account immediately after the PIN is reset. If your PIN is reset after 6:00 a.m., you will not be able to access your account until 6:00 p.m. If your PIN is reset after 6:00 p.m., you will not be able to access your account until 6:00 a.m.
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There is no fee for NetExpress Teller. However, there is a fee associated with NetExpress Bill Payer if the account has three consecutive months of inactivity.
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No. There are no additional fees associated with performing these functions through NetExpress Business. However, normal account-related fees will apply.
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Yes. NetExpress Business provides administrative functionality that allows the designated account administrator to grant access to additional users and to control what features those users can access. There is no limit on the number of users that can access your online account.
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Yes. The account administrator has the ability to restrict the capabilities of any user. With this ability, dual control can be accommodated for all functions.
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In order to ensure that the funds in an ACH batch reach their destination, you need to initiate the batch by 2:00 p.m. EST two days prior to the effective date. The transaction will not post to your account until the effective date.
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Yes. To be included on the current day's business, a wire transfer must be initiated by 1:00 p.m. EST.
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You can pay ANYONE in the United States. The next door neighbor, the utility company, the bank, and even a child in college.
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Payments should be scheduled at least 7 business days in advance of when you want the payment to actually be paid.
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For electronic payments, funds will be debited from your account at the next processing time (3:00 AM or 1:00 PM est.). For check payments, the funds will be taken from your account when the check clears....just as if you wrote the check yourself.
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Scheduled payments that fall over a weekend will be processed on Friday afternoon (1:00 PM est.). Any new payments that are scheduled over the weekend (Sat-Sun), for the current weekend, will be processed on Monday morning (3:00 AM est.). Holiday processing is done the business day before the holiday.
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Yes, the minimum amount you can make a payment for is $0.01.
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The bank will treat Bill Payor items just like any other check that you write. Check payments are processed as normal and are handled at time of presentment according to the Five Star Bank's standard NSF/overdraft procedures. Should the item be returned, a hold may be placed on your Bill Payor service. Electronic payments are verified for funds during processing. If there are not enough funds available, the payment will be moved to the next processing time where funds will be verified again prior to processing the payment.
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Yes. You may schedule both one-time and recurring payments.
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The customer may add, edit, or delete a payment up to 3:00 AM est. on the day the payment is scheduled to be sent.
If a same-day payment is submitted between 3:00 AM est. and 1:00 PM est., it may be edited up until 1:00 PM est.
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Yes, you can make multiple payments to the same person.
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Yes. After the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook. You will be charged a Stop Payment Fee. A stop payment can not be placed on an electronic payment.
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Yes, as long as you have a checking account with Five Star Bank.
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You may obtain a copy of your check through your NetTeller account history by clicking on the check number.
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Payment history records are kept for 19 months. Customers will be able to access these records through the HISTORY option on NetExpress Bill Payor.
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Processed - The payment has been processed and sent.
Failed-NSF - The electronic payment was not processed due to insufficient funds. Processing payments for NSF payments will reattempt at each subsequent processing time until one of the following happens: funds become available, payment is deleted, the payment is recurring and the expiration date arrives, or the account has been closed.
Failed-Communication Failure - An error occurred during processing due to communication problems. The payment will try again during the next processing time.
Vendor Refund - Payment rejected by the electronic payee.
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There are no limitations on the number of payees.
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No. You will have to set up a new payee with the correct address and delete the old one.
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Yes. The memo field will be printed on the check along with your account number with the vendor. Memo information is not provided on electronic payments.
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