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Digital Banking

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Claims Information for Business

SDN Insurance®

To expedite claims processing, you can report your claim directly to your insurance carrier. Please click on the appropriate link below for the 24-hour toll free claims numbers. You may also find the claim phone number on your insurance policy.
However, SDN Insurance® can assist in the claims filing procedure. Please use the "claims services online communication" link below. Please be aware that a claim is also not considered reported by sending this communication form. However, your claim communication will be processed in the next business day.  Our claims staff is dedicated to serving our customers, which demonstrates our commitment to exceptional claims services and differentiates SDN Insurance® from other agencies.

Value Added Services Include

  • Prompt Claim Reporting to Insurance Company
  • Monitor Individual Claim Activity to Resolution and Payment
  • Quarterly Focus Claim Reviews for Commercial Lines
  • Analyze Trends or Patterns in Losses

Claim Reporting Information

During normal business hours please contact your SDN Claims Representative to report your loss OR you may contact your insurance company directly by using the information listed below.
If you have an auto claim, please provide as much information as possible regarding all vehicles, drivers, passengers and pedestrians involved in the accident including name/address/phone, insurance company, policy number, license plate number, and police report number.
You must report with 10 days any accident occurring in New York State causing a fatality, personal injury or, damage over $1000 to the property of any one person.
If you have an auto/glass claim, please report directly to your auto insurance carrier
If you have a property claim, please take necessary and reasonable steps to protect your property from further damage including emergency or temporary repairs, boarding up or, tree removal.
If you have a workers’ compensation claim, obtain emergency treatment for the injured employee, if necessary or, direct them to seek appropriate medical treatment.  All Workers’ Compensation claims should be reported by the employer directly to the insurance carrier, either telephonically or, electronically via the carrier website.
The Employer’s First Report of Injury is required within 10 days from the date of accident.
The NYS Workers’ Compensation Board requires all employers to report any injury of one day beyond the working day or shift on which the accident occurred OR any injury requiring medical care beyond 2 first-aid treatments. 

All Property/Casualty including Workers Compensation
Insurance and investment products and services are not FDIC Insured, are not a deposit or bank guaranteed, are not insured by any Federal governmental agency, and are subject to investment risks, including possible loss of the principal invested. Insurance products and services may be provided by SDN Insurance Agency, LLC, an affiliate of Five Star Bank.

Get in touch with SDN Insurance®