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Digital Banking

We have transitioned all of our customers over to a new digital experience - Five Star Bank Digital Banking. This new comprehensive financial tool allows you to do all your banking from home or on-the-go.

Five Star Bank branch with sunny sky.

New Lobby Guidelines

Welcome. Our branch lobby is open.

We have successfully completed our lobby reopening process. The health and safety of our community, our customers, and team remain our top priority. As of September 21st, 2020 we once again welcome our customers inside our branches across the footprint and look forward to providing you with a full complement of in-person banking services, financial education, advice, and solutions.
 
To help our community stay healthy, we ask that you please comply with the following guidelines:
Face maskFace masks are required by all customers and associates.
COVID moleculePlexiglass wellness shields will be at transaction windows.

Two people with six feet betweenPractice proper social distancing of 6 ft.
Checkmark icon for list entries In-branch traffic will be limited to a safe capacity.
 

We reserve the right to request that you exit the branch if you do not comply with these guidelines.

 

Additional health and safety measures.

The health and safety of customers, team, and community is our top priority. Cleaning routines continue to be followed daily, with additional focus on high-touch areas.
  • Hand sanitizer stations located in common areas.
  • Established traffic patterns indicated by floor markers.
  • No coffee stations for customers.
  • No waiting area furniture. Customers will be served on a first-come, first-serve basis.
  • Daily team health screenings and reinforcement of best health practices.

 

NOTE: Customers considered in an at-risk group (over the age of 65 or having pre-existing health conditions) can contact their local branch to arrange a private appointment. Our branch locator lists the address and phone number for each of our locations. We will do our best to accommodate you.

 

Reimagining local Banking 

Concurrent with the reopening of our lobbies, a new branch vision has been developed reflecting a new approach to branch banking that meets customers’ changing banking preferences. That new design will debut in the downtown Warsaw branch at 55 N. Main Street later this year and in two new branches in downtown Buffalo that will open in 2021.
 
Customers in our Warsaw community are asked to continue to visit our North Warsaw location for service while we complete our renovation.
“We are pleased to announce that our downtown Warsaw branch is undergoing an extensive renovation and will reopen as soon as the remodeling is completed during this year’s fourth quarter. This new design will expand on the convenience of advanced in-branch digital technologies for easy and convenient daily banking transactions while continuing to offer the personal touch our certified personal bankers provide through education, advice and solutions. We will be announcing more about the exciting plans for the Warsaw branch in the coming weeks.”
-Joe Dugan, Five Star’s Senior Vice President
Chief Experience and Go To Market Officer

We are also strengthening our presence in our communities by reducing operational complexity and uniting resources and expertise in central neighborhood areas. As part of this transition, the following locations are not scheduled to reopen:

  • Avoca (will remain as drive-thru window only until October 23rd, 2020)
  • Batavia East
  • Bath
  • Elmira Heights
  • Geneva
  • Olean

Additional Ways to Bank

From great service to great convenience. We remain accessible to our customers through our drive-thru windows, surcharge-free ATM network, Digital Banking, and by phone at (877) 226-5578. For the time being, locations not listed above will continue to serve customers as drive-thru only service and by appointment only.

 
NOTE: Our Downtown locations at Five Star Bank Plaza and Fountain Plaza continue to welcome customers to their lobbies with temporary hours of 9:00 AM to 4:00 PM Monday - Friday.