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Digital Banking

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Account Protection

Protect yourself and your account.

At Five Star Bank, we place our customer's financial well-being at the heart of everything we do. That means doing our part to keep your account information secure, but also being your partner in this journey to help you protect yourself from fraudulent activity. Technological advancements have changed the way our customers bank. Whether you bank at home, through a drive-thru, at an ATM or in our branch- we want to make sure your money and information stays secure today and tomorrow.

What we do.

Five Star Bank will send you a text message or give you a call regarding potential fraudulent transactions. In these communications, we only ask you to verify account transactions, not account details.
 
We will never contact you for login information, account specifics or card numbers. If you receive a call, text or email asking for these details, even from someone claiming to work for Five Star Bank, please do not respond and contact us immediately at (877) 226-5578. As your trusted financial partner, our team asks to be made aware of any instances where account information is requested - especially if you have unintentionally shared any personal details.


What you can do.

Be vigilant if you receive a suspicious call, text or email. If you receive a communication like this, do not give out any information. Another way to protect yourself and your account information is to use a strong password for your Five Star Bank Digital Banking login and for other important online accounts. For tips on how to build a strong password, check out this reference document.

If you have fallen victim to fraud, please call your local Five Star Bank branch

and speak with our staff today.