Log in to Five Star Bank Digital Banking through the app or a computer browser, then select 'Tools & Services' from the main menu. From there, click on the “Card Management” tile. Here, you can view your debit and ATM cards and manage controls.
For debit and ATM cards, you can:
  • Temporarily lock or unlock your card 
  • Report your card as lost or stolen
  • Order a replacement card
  • View detailed transaction history
  • Check your daily card limits
For debit cards, you can also:
  • Set alerts for all transactions, as well as alerts based on spending amount and location (enrollment required).
Yes. If you have more than one Five Star Bank debit and/or ATM card, you can view and manage each one separately within Card Management.
If you receive a new card or a replacement card, it will automatically appear in Card Management. To activate, give us a call: 877.882.5782 and select Option 5.
Yes. If you’ve misplaced your debit or ATM card, you can either temporarily lock it or permanently disable it through Card Management.
  • If you report your card as lost or stolen, it will be permanently disabled, and a replacement must be ordered.
  • If you mark your card as locked, you can simply turn it back on to resume normal use once it’s found.
If your Five Star Bank debit or ATM card is lost or stolen, you can mark it lost or stolen directly in Card Management, and we will permanently disable the card. If you would like, you can also order a replacement card that will have a new card number.  
 
If you suspect fraud or unauthorized use of your card, please call us immediately at 877.226.5578 or visit your local branch.
If you suspect fraud or unauthorized use of your card, please call us immediately at 877.226.5578 or visit your local branch.
No. If your card was deactivated due to suspected fraudulent activity, it cannot be reactivated through the Card Management feature.
 
For assistance with your card, please call us at 877.226.5578.
When a card is close to its expiration date, the system automatically reissues a replacement. The newly issued card will appear with a 'New' card status. Once the replacement is created, the customer’s current (soon‑to‑expire) card will no longer appear as an 'Active' card in the Card Management experience.
Card Management displays our current card design. If you’re using an older Five Star Bank debit or ATM card, it may look different from what you see on your screen. To make sure you’re viewing the correct card, match the last four digits shown in Card Management to the last four digits on your physical card.










In the Card Management feature of Digital Banking, simply find the card you want to control and toggle the switch next to 'Lock/Unlock Card.'
No, locking your card in Card Management is temporary. You may lock and unlock your card anytime you choose.
 
However, if you report your card as lost or stolen, your card will be permanently disabled and a replacement card will have to be ordered.

No. Locking your card only blocks new transactions. Recurring payments you’ve already set up, like subscriptions or bills, will continue to process. 

However, if you report your card as lost, stolen or suspected fraud, the card will be permanently disabled, and automatic payments will stop. A replacement card will have to be ordered.


















In the Card Management feature of Digital Banking, select the relevant card. After, select the 'Report Lost or Stolen' tile. Specify if the card was lost or stolen and whether you’d like to order a replacement. Please note: this will permanently disable this card. This action is irreversible.

If you suspect fraud or unauthorized use of your card, please call us immediately at 877.226.5578 or visit your local branch.

By reporting a card lost or stolen, it will be permanently disabled. This action is irreversible. A replacement card would need to be ordered for future use. A replacement card can be requested within the Card Management feature. You can also call us at: 877.226.5578 to order a replacement card.

If you suspect fraud or unauthorized use of your card, please call us immediately at 877.226.5578 or visit your local branch.



















In the Card Management feature of Digital Banking, select the relevant card. After, select the “Order Replacement” tile and verify the mailing address is correct. 

You can also call us at: 877.226.5578 to order a replacement card.

Yes. If you order a replacement card, your PIN will remain the same.

However, if you report your card as lost or stolen, and order a replacement, the new card will come with a different card number and PIN.

A replacement card typically takes approximately 2 weeks to arrive when ordered.
Yes. Your current card will remain active until you activate your replacement card. Once your replacement card is activated, your current card will be automatically deactivated.
















You can set up card alerts through the Card Management feature in Digital Banking. Select the debit card you’d like to manage, then choose the ‘Card Alerts’ tile. Once enrolled, you can set alerts for all transactions, as well as alerts based on spending amount and location. 

Note: Card Alerts is available for debit cards only.
Yes, you have the ability to customize the alerts for each of your debit cards.
 
Note: Alerts can only be set up for debit cards.
You will receive alerts for any debit card transactions that exceed the monthly limit you’ve set. Once your total spending goes over that limit, every debit card transaction beyond that point will trigger an alert.
Note: If you set up the alert mid‑month, it will include all transactions that have already occurred during that month.


























































































































We’re here to help.

If you need further support with your debit/ATM card, call us at 877.226.5578 or visit your local Five Star Bank branch.
 
For additional ways to protect your account, explore our Security Center.