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Digital Banking Users

Digital Banking is our new comprehensive financial tool that allows you to do all your banking from home. Look for an email from Five Star Bank to learn your transition date!

Login to new digital banking

NetTeller Business Users

We have successfully transitioned all of our personal banking customers over to Digital Banking. If you are a personal banking customer, please try the Login option under "Digital Banking Users" using your same login and password. Our business customers should continue to use NetTeller until their conversion- starting at 5:00 pm EST on Friday, May 29th.

If you have trouble accessing your online accounts, please contact the Call Center at (877) 226-5578.

Web page header- Five Star Bank‘s star logo

Digital Banking Support for Businesses

 

Have questions? We're here to help.

Next steps. Helpful answers. At Five Star Bank, we're here to support you through every step of this transition. We will continue to share important updates, helpful tips, and comprehensive resources on our website.
 
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Speak with one of our Customer Service Representatives.
Give us a call at (866) 845-8094.
 

Quick guide for first-time login:

Step 1: Visit www.five-starbank.com to log in, or download the Five Star Bank Digital Banking app
Step 2: Enter your current NetTeller user ID and password. A secure access code will be sent to your chosen delivery method for authentication.
TOKEN USER: Enter a token number in the password field. First-time login will require you to enter a second token number, which you can obtain after 30 second
Step 3: Establish a new password for your Five Star Bank Digital Banking account.
TOKEN USER: You will still need to establish a password for future logins. The token will serve as the second level of authentication. The next time you log in, you will be asked for your user ID, password and a token number.
Step 4: Review and acknowledge our E-sign Consent Agreement and Digital Banking Agreement.
Step 5: Welcome to Five Star Bank Digital Banking - explore what it has to offer!
 
*You only need to complete the first-time login process once. Your login credentials will be the same whether you log in from a computer or the app and will carry over to your other devices.
 

Smart phone with Five Star Bank logo on screen.


ADDITIONAL Notes:

  • Make sure your phone number and email address are current in our records. Digital Banking offers two-factor authentication with Secure Access Codes. A Secure Access Code is a randomly generated 6-digit code that will be sent to you when logging into Digital Banking by a method which only you can obtain (email, automated phone or text message) to confirm it's actually you logging in to view and transact on your account. 
  • Those who use Face ID or Touch ID to login to their Five Star Bank app today will need to enable that functionality again after the first time login process. This can be done on the login page of the Five Star Bank Digital Banking app or through the Settings menu within the app. Depending on device compatibility, customers are also able to use a Passcode to quickly and securely log in.

 
 
Comprehensive User Guide: 

Explore more.

This is an exciting change, and we would like our customers to be as comfortable with the transition as possible. Test it out first-hand with interactive simulators. Read about some of the new features available. Or learn additional functionality of the tools you love today using our comprehensive user guides.
Interactive Tutorials: 
Getting Started simulator
 
This simulator is designed to give you an overview of the new Digital Banking platform. We will walk through the dashboard controls and the feature and functions available.
 
Everyday Banking simulator
 
This simulator is designed to dive deeper into a few key features that customers use every day. This tutorial will get you ready for everyday banking with Five Star Bank’s Digital Banking system.

Interested in learning more? 

Speak with a member of the Five Star Bank team today.