protect yourself, and your account.
At Five Star Bank, we place our customer's financial well-being at the heart of everything we do. That means doing our part to keep your account information secure, but also being your partner in this journey to help you protect yourself from fraudulent activity.
Technological advancements have changed the way our customers' bank. Whether you bank at home, through a drive-thru, at an ATM, or in our branch- we want to make sure your money and information stays secure. Because the point is you.
what we do.
Five Star Bank may send you a text message or give you a call regarding potential fraudulent transactions. In these communications, we only ask you to verify account transactions- not account details.
We will never contact you for login information, account specifics or card numbers. If you receive a call, text or email asking for these details (even from someone claiming to work for Five Star Bank) please do not respond and contact us immediately at 877.226.5578. As your trusted financial partner, our team asks to be made aware of any instances where account information is requested - especially if you have unintentionally shared any personal details.
Have you been a victim of fraud? Need to report a lost or stolen card?
for your knowledge
Here are some common types of scams today and what to look out for if you are a victim.*
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PhishingScammers disguise themselves as a known or trusted company and use email, text, and phone to steal passwords, account numbers, or social security numbers
Messages could include:
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gift card scamsSomeone calls posing as a government agency or someone of importance saying you owe taxes or some sort of fine and needs it urgently paid.
Scenarios:
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Personal Information Protection
There are a few steps that can help enhance your account and personal information protection.*
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general best practices
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tips for creating passwords
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Frequently Asked Questions
Find answers for some of the most frequently asked questions when it comes to security protection.
Can I set up alerts to monitor my account activity?
- Yes, we make it easy to monitor and manage your accounts with balance and transaction alerts, and notifications for other security related issues such as password protection. Set up account alerts by going into Five Star Bank Digital Banking Settings and then selecting Alerts Options.
- When monitoring for fraud, we use a transaction monitoring system and 24/7 real-time debit care monitoring to identify suspicious activity. We may reach out by call, text or email to verify this activity.
- Contact your local branch and ask them to make a travel note. The information is passed on to the Fraud team and listed on your account.
- Please call or visit your local branch and visit the Federal Trade Commission's website (FTC.gov) to report identity theft.
*source: www.ftc.gov
