Enhance your account security.
Keeping your financial information safe is our top priority. By following these tips, you can add an extra layer of protection to your accounts and reduce the risk of unauthorized access.
Strengthen Your Passwords
Your password is your first line of defense against cyber threats. To maximize security, it’s essential to use unique usernames and passwords for all your accounts. This precaution minimizes the risk of multiple compromised accounts if one is breached. For financial account access, using unique logins is especially important. Here are some best practices to enhance the strength of your passwords:
- Use a complex combination: Incorporate a mixture of uppercase and lowercase letters, numbers, and special characters (e.g., @, #, $, etc.).
- Keep it lengthy: Use at least 12 or more characters.
- Don’t reuse passwords: Ensure each of your accounts has a unique password.
- Avoid predictability: Refrain from using common words, phrases, names, or dates (e.g., "Password123" or "John1980").
- Use a password vault: We understand that remembering many strong passwords is difficult, which is why using a password vault is important. A password vault can create complex passwords and store them for you. When using a password vault, it should have a unique and strong password with multi-factor authentication (MFA) enabled.
Reset your Five Star Bank password here.
Pro Tip: Change your passwords regularly, especially for sensitive accounts. If you enable multi-factor authentication (MFA), frequently changing your passwords becomes less critical - unless you know of or suspect a compromise.
Safeguard Your Private Information
Keep your information private. Protect it by taking these proactive steps:- Secure disposal: Shred or securely dispose of documents containing financial or sensitive information to ensure they cannot be reconstructed.
- Utilize modern anti-virus software: Install and maintained updated anti-virus software to help protect against cyber threats. Many anti-virus solutions include a VPN option, which can be used to secure your connection when accessing sensitive information over public or unsecured networks.
- Use secure devices: Always access your Digital Banking account from a secure device that you trust - which is kept up to date with security patches and software updates, is running up-to-date anti-virus software, and has limited and controlled access.
- Avoid public Wi-Fi: Public networks are often unsecure. Avoid conducting any financial transactions or logging into sensitive accounts when connected to public Wi-Fi.
- Stay updated: Keep your devices, including your computer, smartphone, and tablet, up to date with the latest security patches and software updates.
- Enable automatic updates: Whenever possible, enable automatic updates for your operating system and applications to help stay protected against the latest threats.
- Monitor your accounts: Regularly check your bank statements, transaction history, and account activity for any signs of unauthorized access or suspicious behavior.
Pro Tip: Use a virtual private network (VPN) when accessing sensitive information. A VPN encrypts your internet connection, providing additional protection against possible threats.
Enable Digital Banking Security Features
Five Star Bank offers several digital security features to help protect your accounts. Make sure to take advantage of these options:
Set up security alerts
Stay informed about your account activity by setting up personalized security alerts. You can choose to receive notifications via phone calls, texts, and/or emails for transactions, transfers, attempted and successful logins, account changes, and more. To set up alerts:
- Log into your Five Star Bank Digital Banking account
- Navigate to Settings & Support
- Select Alert Options to customize your notifications.
Enable login security features
Further protect your Five Star Bank account from unauthorized access by following these login best practices:
- Two-factor authentication (2FA): Enable two-factor authentication to require two or more forms of verification to access your account
- Secure access code: Require a one-time secure access code to your registered device for each login attempt
- Biometric authentication: Use Face ID/Touch ID for quick and secure access to your Five Star Bank Digital Banking app
Additional Security Features for Businesses
With Five Star Bank Digital Banking, you have the ability to activate features that can provide your business accounts with added protection. These include:
- User Management: Create roles and manage permissions across your team
- Alerts and Notifications: Receive security alerts for logins, transactions and more
- Mobile Authorization: Require a mobile authorization code for specific transaction types
- Two-Factor Authentication: Require a secure access code for additional authentication when logging in
- Transaction Controls: Under Company Policy, define allowed actions and limits for your business
Pro Tip: Regularly review and update your security settings, including password and multi-factor authentication preferences.
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